Refund & Returns Policy

Effective Date: 01 March 2025

Welcome to Eclothing.in! We value your satisfaction and aim to provide the best shopping experience possible. Our Refund & Return Policy outlines the terms under which you may return or exchange products and request refunds. Please read this policy carefully before placing an order.

1. Return Policy

Eligibility for Returns

  • Returns are accepted only for products that are defective, damaged during transit, or significantly different from their description.
  • Items must be unused, unwashed, and in their original condition with all tags intact and original packaging included.
  • Returns must be initiated within 24 Hours of receiving the product.

Non-Returnable Items

Certain products are non-returnable due to hygiene or other reasons, including:

  • Innerwear, lingerie, swimwear, and socks.
  • Customized or personalized items.
  • Clearance or sale items (unless defective or damaged).

Conditions for Return

  • Customers must provide proof of purchase (order number, invoice, or receipt).
  • Items showing signs of use, tampering, or wear are not eligible for return.
  • For international orders, customers are responsible for return shipping costs.

2. Refund Policy

Refund Eligibility

Refunds are processed under the following circumstances:

  • The product is returned and meets the conditions outlined in the Return Policy.
  • The order is canceled before the item has been shipped.

Refund Process

  • Once the returned item is received and inspected, you will be notified of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7 to 15 business days.

Partial Refunds

In some cases, partial refunds may be granted (e.g., if the item is returned with missing components or slight damage not caused by us).

Shipping Costs

  • Shipping fees for international orders are non-refundable unless the return is due to an error on our part.
  • If you received free shipping within India, the refund amount will exclude the standard shipping cost.

3. Exchange Policy

  • Exchanges are subject to product availability.
  • We exchange products only on damaged and defective piece received.

4. Return Process

Steps to Initiate a Return:

  1. Contact Us:
    Email us at help@eclothing.in or call us at +91 7046369249 with your order details and reason for the return.
  2. Approval:
    Once your request is approved, we will provide return instructions, including the return shipping address.
  3. Pack the Item:
    Securely pack the item in its original packaging with all tags, invoices, and accessories.
  4. Ship the Item:
    Ship the item to the address provided. Retain the shipping receipt for tracking purposes.

5. International Returns

  • Customers outside India are responsible for arranging return shipping.
  • Any customs duties or taxes incurred during the return process are the responsibility of the customer.

6. Cancellation Policy

  • Orders can be canceled before they are shipped.
  • Once shipped, cancellations are not allowed.

7. Damaged or Incorrect Items

  • If you receive a damaged or incorrect product, notify us within 24 hours of delivery.
  • Provide photos of the product and packaging for verification.

8. Exceptions

  • We reserve the right to deny returns or refunds for items that do not meet the conditions stated above.

Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us at:

  • Email: help@eclothing.in
  • Phone: +91 7046369249
  • Address: Office 03 to 06, Chamunda Complex Udhana, Surat, Gujarat – India, 394221