Return Policy

At Eclothing.in, we prioritize customer satisfaction through our “Buyer Protection Program”. Please review the policy below to understand your rights and responsibilities. 1. Eligibility for Returns/Exchanges

We allow all types of returns and exchanges to be entertained except:

    • The product that has been sewn by the customer.
    • Branded Products Like Sayuri, Ashirwad, Gulkayra, Jisha, Zeel & so on.

Conditions:

    • Items must be unused, in original packaging, with tags/labels intact, and accompanied by the original invoice.
    • Non-Returnable Items: Custom-stitched products, clearance sale items, promotional offers, or products without original packaging/tags.

2. Steps to Initiate a Return/Exchange

Step 1: Register Your Dispute

    • Timeframe: Raise a dispute within 2 Day of delivery.
    • To register a dispute, the clients must reach out within the mentioned duration via;

i.       Email: sumshyenterprise@gmail.com

ii.     WhatsApp: +91 7046369249

    • Include the order number, photos/videos of the issue, and reason for return.

Step 2: Return the Product

    • Self-Courier Return:

i.       Ship the product to our warehouse within 2 days of dispute approval.

ii.     The customers should be paid the charges of self-courier.

iii.  Use India Post or any local courier.

iv.  Share Return Details: Email/WhatsApp the courier receipt and tracking number.

v.     Address: Eclothing.in Dream Shoppers, Shop No 216, Near Dindoli Police Station, Dindoli, Surat, Gujarat – India, 394210 Contact: +91 7046369249

    • Reverse Pickup (Paid):

Ø We arrange pickup for a fee of ₹150, deducted from your refund or separately paid by the client who registered a dispute.

Step 3: Quality Check & Resolution

    • After receiving the product, our team will inspect it within 48 hours.
    • If approved:
        • Exchange: Free replacement shipped immediately.
        • Refund: Initiated to your bank account (details required).

3. Refund Process

We refund the customer once the parcel is picked up from their location if the company arranges the pickup.

For self-courier returns, the refund is processed once the parcel is delivered to our office address.

    • Timeline: Refunds processed within 7 Days of approval.
    • Refund Method:

Ø Bank transfer only. Provide:

i.       Beneficiary Name

ii.     Account Number

iii.  IFSC Code

Ø Deductions:

i.         No refunds for shipping charges, customs duties, or taxes.

ii.        Only the product amount is refunded.

4. Exchange Process

    • Free Pickup & Replacement:

i.       We cover pickup and shipping costs for exchanges.

ii.     Replacement shipped after quality check and when the reverse pickup is completed.

5. Important Notes

1.   Alterations: Shipping charges for alterations are borne by the customer.

2.   Clearance/Promotional Items: No returns/exchanges accepted.

3.   Legal Jurisdiction: All disputes fall under Surat jurisdiction courts.

4.   Agreement: Placing an order on https://eclothing.in/ implies acceptance of this policy.

6. Contact Us

For assistance or any query, reach us at:

i.         Email: sumshyenterprise@gmail.com

ii.        WhatsApp: +91 7046369249